What should I do if I forget my password?

Written By Isabelle Lumibao (Administrator)

Updated at March 7th, 2024

  1. You can change or reset your Password by clicking the Forgot Password link from the Security Bank Online Home page. To verify your identity, you will then be required to provide User ID, your registered email address, and the answer to your Challenge Question.
  2. If information are provided correctly, you will receive a temporary password thru your registered email which you may use upon log-in. You will then be asked to change this temporary password upon log-in.
  3. If you cannot answer the Challenge Question, you may call the Security Bank Online Help Desk at +63(2)8887-9188 or email us at sbonline@securitybank.com.ph for assistance. Security Bank Online Help Desk operates 24/7.
  4. For more information, please go here: https://www.securitybank.com/blog/how-to-reset-your-sbol-password/