Subcategories

• How is the New Security Bank Online different from the Old Security Bank Online?

  The Security Bank Online (SB Online) is the latest and more improved version of our online banking platform.  Moving forward,...

  September 28th, 2023 14367 views 60 likes
• How to Enroll/Activate Your Account in the New Security Bank Online?

  To enroll in the Security Bank Online (SB Online), please go to SB Online and follow the steps below: 1. Select...

  September 28th, 2023 61181 views 52 likes
• How do I add my accounts?

  You can add your other bank accounts, credit card and investments in your Security Bank Online (SB Online) Website or...

  September 28th, 2023 16983 views 16 likes
• Why can’t I enroll or add my account/s in SB Online?

  Here are some possible reasons why you are not able to enroll in Security Bank Online (SB Online):   1.    The...

  September 28th, 2023 15158 views 12 likes
• Is there an option to remove/hide an enrolled product from SB Online dashboard?

  As of now, there is no remove/hide account option in the SB Online dashboard.

  September 28th, 2023 5595 views 4 likes
• Can I use my international number to register?

  Using an international number to enroll in SB Online is allowed. However, there are certain county codes not supported by...

  September 28th, 2023 4694 views 22 likes
• Why do I have missing Accounts/Credit Cards?

  Here are some possible reasons you may have missing accounts or credit cards in the Security Bank Online (SB Online):...

  September 28th, 2023 5522 views 3 likes
• How to Log In?

  Here's how to log in to Security Bank Online (SB Online): 1.    Go to SB Online or download the mobile app...

  September 28th, 2023 18024 views 36 likes
• Why can I not see my Feeder Funds on Security Bank Online?

  Sorry, this feature is not yet available for this version of Security Bank Online. We’re working hard to add it...

  September 28th, 2023 3171 views 13 likes
• Why am I not receiving my OTP or SMS notifications?

  Here are some possible reasons you are not receiving OTP or SMS notifications: 1.    Your current mobile number may not be...

  September 28th, 2023 15365 views 18 likes
• Why am I not receiving my email activation link or email notifications?

  Here are some possible reasons why you’re not receiving e-mail activation link or e-mail notifications: 1.    There may be a telco-related...

  September 28th, 2023 7267 views 6 likes
• How do I reset my password?

  You can change or reset your password by selecting the “Forgot Password” option on Security Bank Online (SB Online) website...

  September 28th, 2023 16240 views 13 likes
• How to Create eSecure Savings (eSS)?

  Creating an eSS account is only possible with the Security Bank Online (SB Online) web version. To create your eSecureSavings...

  September 28th, 2023 4694 views 6 likes
• How to Delete eSecure Savings (eSS)?

  Deleting an eSS account is only possible with the Security Bank Online (SB Online) web version. To delete your eSecure...

  September 28th, 2023 8981 views 2 likes
• How to Top Up UITF?

  To top up your UITF, please follow the steps below: 1.    Login to the Security Bank Online (SB Online) account or...

  September 28th, 2023 2627 views 3 likes
• Why can't I see my scheduled or recurring transactions?

  We apologize for this inconvenience. Billers and recipients have not been migrated from the old online banking platform. You will...

  September 28th, 2023 3564 views 3 likes
• Why did my scheduled transactions occur twice?

  We apologize for this inconvenience. You may have created a scheduled transaction that is already existing and scheduled in the previous...

  September 28th, 2023 3629 views 2 likes
• How to Redeem UITF?

  To redeem your UITF, please follow the steps below: 1.    Login to the Security Bank Online (SB Online) account or to...

  September 28th, 2023 3688 views 7 likes
• How do I update my contact information?

  You can file a request via our Customer Information Update (CIU) webform here .  After submitting your request, please allow...

  September 28th, 2023 13387 views 10 likes
• My account got locked, will scheduled transactions still push through?

  Yes, your scheduled transactions will push through even if your account gets locked. You may try to unlock your account...

  September 28th, 2023 9779 views 6 likes
• How do I use Bills Payment?

  To pay bills, please follow the steps below: Via website: 1.    Login to the Security Bank Online (SB Online)  2.    Click on...

  September 28th, 2023 6014 views 6 likes
• How to change or update my profile in Security Bank Online?

  If you wish to change your SB Online details, you can file a request via our Customer Information Update (CIU)...

  September 28th, 2023 9581 views 3 likes
• Can I use my USD account to pay for my Security Bank Mastercard (billed in USD) on Security Bank Online (SB Online)?

  Sorry, this is a feature that we will be adding later. For your convenience, we encourage enrolling your USD account...

  September 28th, 2023 2945 views 3 likes
• How do I change or update my registered email or number in Security Bank Online (SB Online)?

  If you wish to change your SB Online mobile number and/or email address, you can file a request via our...

  October 2nd, 2023 17530 views 31 likes
• How do I transfer funds to other bank accounts?

  To transfer funds to other Security Bank accounts, please follow the steps below: Via website: 1.    Login to the Security Bank...

  October 2nd, 2023 9532 views 8 likes
• How do I add favorite recipients or billers?

  To add an account as a favorite recipient, please follow the steps below: Via website: 1.    Login to the Security Bank...

  October 2nd, 2023 3731 views 2 likes
• How do I send eGC?

  To send an eGiveCash (eGC), please follow the steps below: Via website: 1.    Login to the Security Bank Online (SB Online) ...

  October 2nd, 2023 2187 views 6 likes
• How to receive eGC?

  To receive an eGiveCash (eGC) from someone, please follow the steps below: Via website: 1.    Login to the Security Bank Online...

  October 2nd, 2023 3057 views 4 likes
• How to Report Trip Abroad (for credit cards)?

  To report your Trip Abroad, please follow the steps below: Via website: 1.    Login to the Security Bank Online (SB Online)...

  October 2nd, 2023 2890 views 7 likes
• Will I be able to receive my Mobile OTP when I’m abroad?

  Yes, you should be able to receive an OTP to your mobile number under the following conditions: a.    Your mobile number...

  October 2nd, 2023 2782 views 4 likes
• Do you have any plans in the future to implement OTP alternatives?

  Yes. We are continuously looking to improve customer experience in Security Bank Online (SB Online). We shall notify our customers...

  October 2nd, 2023 2220 views 11 likes
• What are the changes from the previous Terms and Conditions?

  Major changes are found in the clauses below, but we ask that you read through the entire Terms and Conditions...

  October 2nd, 2023 1928 views 9 likes
• I received an email regarding the revised Security Bank Online Terms and Conditions. Is this legitimate?

  Yes. The revised New Security Bank Online Terms and Conditions is effective January 8, 2023.

  October 2nd, 2023 2003 views 6 likes
• Is the revised Terms and Conditions going to be uploaded in the Security Bank Online (SB Online)?

  Yes, it is uploaded in New Security Bank Online . Click on 'Terms and Conditions' at the bottom of the...

  October 2nd, 2023 1674 views 4 likes
• What controls can I use for my credit card?

  Card Control is a feature available only in the Security Bank Online (SB Online) that allows you to manage your...

  October 2nd, 2023 2635 views 7 likes
• What is my daily transaction limit?

  Your daily transaction limits will depend on the type of transaction you will be making: -    For InstaPay is PHP100,000.00 -    For...

  September 28th, 2023 15873 views 10 likes
• How to Reload Mobile?

  To load your prepaid mobile number or send load to others with the Security Bank Online (SB Online), please follow...

  October 2nd, 2023 1115 views 4 likes